Bruce Bookman Technical Customer Support Specialist

Delivering Business Results

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Monico Mallari - Vice President, Customer Success @ Teneros I had recommended to Teneros management to hire Bruce. He is very organized and process driven to ensure that product releases are successful and meet the deadlines. He is a perfectionist and will do whatever it takes to ensure that a product is fully tested and vetted before introducing to the customers. He always has the customer in mind from a customer user experience perspective.

Monico Mallari - Vice President, Customer Success @ Teneros

I had recommended to Teneros management to hire Bruce. He is very organized and process driven to ensure that product releases are successful and meet the deadlines. He is a perfectionist and will do whatever it takes to ensure that a product is fully tested and vetted before introducing to the customers. He always has the customer in mind from a customer user experience perspective.

Michelle Sanchez - Level 4 Technical Support Escalation Engineer @ VMware I had the pleasure of working with Bruce for the past 3 years at VMware, Inc. He is extremely personal and is a very talented individual. He has excellent analytical skills, and possesses strong communication skills. He is definitely a team player and would be an asset to any company that is fortunate enough to bring him on board

Michelle Sanchez - Level 4 Technical Support Escalation Engineer @ VMware

I had the pleasure of working with Bruce for the past 3 years at VMware, Inc. He is extremely personal and is a very talented individual. He has excellent analytical skills, and possesses strong communication skills. He is definitely a team player and would be an asset to any company that is fortunate enough to bring him on board

Alex K Rojas - Senior Sales Engineer @ Abiquo I worked with Bruce while he was at Abiquo in a Support function. For a Sales Engineer to yield results in the field he needs a strong support system and an open line of communication he can count on. Bruce's area of expertise was virtualization and hypervisor technologies. In my experience he was always more than willing to share that deep technical knowledge and provide support when requested

Alex K Rojas - Senior Sales Engineer @ Abiquo

I worked with Bruce while he was at Abiquo in a Support function. For a Sales Engineer to yield results in the field he needs a strong support system and an open line of communication he can count on. Bruce's area of expertise was virtualization and hypervisor technologies. In my experience he was always more than willing to share that deep technical knowledge and provide support when requested

Jose Perez - Level 2 Technical Support Engineer @VMware I have known Bruce for over 3 years; he is a very detail oriented Engineer with great expertise in Virtualization. I had the opportunity to work directly with him in many escalated cases while he was the Product Support Engineer for VMware Lab Manager. He is easy to work with; very friendly and helpful, and would gladly work with him again

Jose Perez - Level 2 Technical Support Engineer @VMware

I have known Bruce for over 3 years; he is a very detail oriented Engineer with great expertise in Virtualization. I had the opportunity to work directly with him in many escalated cases while he was the Product Support Engineer for VMware Lab Manager. He is easy to work with; very friendly and helpful, and would gladly work with him again

Yens Steller - Manageer of Product Dev Lab @ Attachmate Thanks to Bruce Bookman’s technical and customer relationship skills, Attachmate Corporation was able to successfully evaluate and adopt an efficient and highly productive Test environment (Virtual Lab Automation System).  During our evaluation of one of his company’s product (Virtual Lab Automation System), Bruce went out of his way to make sure that we had a successful evaluation. He spent many hours helping me to set up and troubleshoot many complex virtual environments at our company. Over forty of our Test Engineers and Developers had the opportunity to test the product during a three-week period. During this time, Bruce made sure that all of our issues were addressed immediately and always provided us with detailed and insightful answers to all of our questions.  Any company needing someone with strong technical skills and passion for what they do should greatly benefit from Mr. Bookman.

Yens Steller - Manageer of Product Dev Lab @ Attachmate

Thanks to Bruce Bookman’s technical and customer relationship skills, Attachmate Corporation was able to successfully evaluate and adopt an efficient and highly productive Test environment (Virtual Lab Automation System). 

During our evaluation of one of his company’s product (Virtual Lab Automation System), Bruce went out of his way to make sure that we had a successful evaluation. He spent many hours helping me to set up and troubleshoot many complex virtual environments at our company. Over forty of our Test Engineers and Developers had the opportunity to test the product during a three-week period. During this time, Bruce made sure that all of our issues were addressed immediately and always provided us with detailed and insightful answers to all of our questions. 

Any company needing someone with strong technical skills and passion for what they do should greatly benefit from Mr. Bookman.

Monica Wilkinson - Software Architect @ SumTotal Systems Bruce did a great job acting as project lead for the Acceptance Testing Automation project. He was always very receptive to input from engieering and had creative solutions to problems presented

Monica Wilkinson - Software Architect @ SumTotal Systems

Bruce did a great job acting as project lead for the Acceptance Testing Automation project. He was always very receptive to input from engieering and had creative solutions to problems presented

Jerry Schnieder - QA Test Manager @ iPlantCollaborative I had the pleasure of working with Bruce on a complex Automation product deployment. He was very effective at keeping things moving forward and had a great understanding of the requirements/goals to be accomplished. His knowledge and perseverance allowed us to roll out the product on time. I would enjoy working with Bruce again anytime

Jerry Schnieder - QA Test Manager @ iPlantCollaborative

I had the pleasure of working with Bruce on a complex Automation product deployment. He was very effective at keeping things moving forward and had a great understanding of the requirements/goals to be accomplished. His knowledge and perseverance allowed us to roll out the product on time. I would enjoy working with Bruce again anytime

Tarun Dwivedi - Sr. Director of Engineering @ Fusion-io Bruce was the support liaison who I worked closely with on the escalations and supportability improvements while I was at Fusion-io. Bruce is proactive, open and engaging in the interactions and was effective in managing enterprise customer scenarios while keeping the product perspective. He is well versed in VMWare technologies and methodologies and offered suggestions and partnered with engineering to solve complex issues, including access to tools, troubleshooting and analysis. He knew what to do and what not do in a growing company and had a good balance of engineering and customer intimacy required to excel in support for delivering customer satisfaction

Tarun Dwivedi - Sr. Director of Engineering @ Fusion-io

Bruce was the support liaison who I worked closely with on the escalations and supportability improvements while I was at Fusion-io. Bruce is proactive, open and engaging in the interactions and was effective in managing enterprise customer scenarios while keeping the product perspective. He is well versed in VMWare technologies and methodologies and offered suggestions and partnered with engineering to solve complex issues, including access to tools, troubleshooting and analysis. He knew what to do and what not do in a growing company and had a good balance of engineering and customer intimacy required to excel in support for delivering customer satisfaction

Sathya Prakash - Instructional Designer @ VMware Bruce is extremely knowledgeable and good at sharing his knowledge, always willing to hear about your roadblocks and often quick with creative suggestions to overcome them.  I worked with Bruce off and on for a few years and the first thing I noticed about him was his enthusiasm for using and helping others with useful tools and methodologies that really get the job done. 

Sathya Prakash - Instructional Designer @ VMware

Bruce is extremely knowledgeable and good at sharing his knowledge, always willing to hear about your roadblocks and often quick with creative suggestions to overcome them. 

I worked with Bruce off and on for a few years and the first thing I noticed about him was his enthusiasm for using and helping others with useful tools and methodologies that really get the job done. 

Tony Rivas - Technical Training Developer @VMware My working relationship with Bruce has been positive throughout multiple product releases. He always brings clear concise ideas, direction and contributions to the table. I have found him to be professional, intelligent and helpful.

Tony Rivas - Technical Training Developer @VMware

My working relationship with Bruce has been positive throughout multiple product releases. He always brings clear concise ideas, direction and contributions to the table. I have found him to be professional, intelligent and helpful.

Krunal Doshi - Software Engineering Manager @ VMware Bruce was bridge between engineering and support. I worked with him as engineering interface. He was very effective in helping us to be up-to-date with what was going in the field. His inputs during the release planning helped us prioritize the contents for the release from field perspectve. He always helps understand support needs and diagnostics we need to build in the product.  Overall I found him consistently hard working and competent and will be glad to work with him in future. I am sure Bruce will be asset to any organization he decides to join.

Krunal Doshi - Software Engineering Manager @ VMware

Bruce was bridge between engineering and support. I worked with him as engineering interface. He was very effective in helping us to be up-to-date with what was going in the field. His inputs during the release planning helped us prioritize the contents for the release from field perspectve. He always helps understand support needs and diagnostics we need to build in the product. 

Overall I found him consistently hard working and competent and will be glad to work with him in future. I am sure Bruce will be asset to any organization he decides to join.

Mark Nottage - Level 4 Technical Support Escalation Engineer @ VMware Bruce is dedicated, detail oriented, and an analytical thinker. His systematic approach to problem solving compliments his deep concern for a quality customer experience. I would be honored to work with him again in the future, and am sure he would be a valuable addition to any team fortunate enough to have him

Mark Nottage - Level 4 Technical Support Escalation Engineer @ VMware

Bruce is dedicated, detail oriented, and an analytical thinker. His systematic approach to problem solving compliments his deep concern for a quality customer experience. I would be honored to work with him again in the future, and am sure he would be a valuable addition to any team fortunate enough to have him

John Feigle - Customer Success @ Teneros My team's effectiveness relies upon clear, accurate, and timely technical detail on current product and upcoming releases. Bruce took the initiative to identify key areas of information, from development thru release, that would be key to support planning. Further, he facilitated recurring cross-functional meetings that ensured everyone was on the same page. Bruce has good insight into the software development life cycle with strong, positive, effective communication that helped to increase our overall customer satisfaction

John Feigle - Customer Success @ Teneros

My team's effectiveness relies upon clear, accurate, and timely technical detail on current product and upcoming releases. Bruce took the initiative to identify key areas of information, from development thru release, that would be key to support planning. Further, he facilitated recurring cross-functional meetings that ensured everyone was on the same page. Bruce has good insight into the software development life cycle with strong, positive, effective communication that helped to increase our overall customer satisfaction