Bruce Bookman | 14855 La Rinconada Drive, Los Gatos, CA | 669-221-9612 | bruce.bookman@gmail.com
Highly Experienced Technical Support Escalation Engineer and Quality Assurance Specialist
Summary
Work History
Consulting Member of Technical Staff - Software and Hardware Quality Assurance @ Oracle
Level 3 Technical Support Escalation Engineer @ Fusion-io
Level 3 Technical Support Engineer @ Abiquo
Manager, Software Quality Assurance @ Teneros
Lone Technical Support Engineer @ Membase
Level 4 Technical Support Escalation Engineer @ VMware
Lone Technical Support Engineer @ Akimbi Systems
Lead Technical Support Engineer at SumTotal Systems (Pathlore)
Technology
Oracle Exalogic Cloud infrastructure, Infiniband, Exadata, public cloud and private cloud, OpenStack, Oracle Cloud at Customer
VMware ESXi, vCenter, Lab Manager, vCloud Director, VMware Horizon View (VDI)
Microsoft Hyper-V, KVM, Citrix XenServer
Solid State Storage (SSD) ioMemory, ioCache, Fusion-io ioDrive, ioControl (Hybrid Storage)
Oracle and Microsoft SQL Server
LAMP, SOA, Google Firebase Realtime Database on Google Cloud
Python, Bash shell
Swift, iOS
Education and Certification
B.S. Biology and Chemistry, minor Philosophy at California State University, Chico
VMware Certified Professional, VMware Lab Manager Certified Consultant
Certified ScrumMaster (CSM) through the Agile Alliance at Agile Learning Labs