Bruce Bookman Software Specialist

Delivering Business Results

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Bruce Bookman | 14855 La Rinconada Drive, Los Gatos, CA | 669-221-9612 |

Highly Experienced Technical Support Escalation Engineer and Quality Assurance Specialist

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Work History

  • Technical Solutions Consultant Google Cloud Speech API, DialogFlow and Contact Center AI

  • Consulting Member of Technical Staff - Software and Hardware Quality Assurance @ Oracle

  • Level 3 Technical Support Escalation Engineer @ Fusion-io

  • Level 3 Technical Support Engineer @ Abiquo

  • Manager, Software Quality Assurance @ Teneros

  • Lone Technical Support Engineer @ Membase

  • Level 4 Technical Support Escalation Engineer @ VMware

  • Lone Technical Support Engineer @ Akimbi Systems

  • Lead Technical Support Engineer at SumTotal Systems (Pathlore)


  • REST, API, Speech-to-Text, Text-to-Speech, Google Cloud, Google Cloud DialogFlow, Google Cloud Contact Center AI

  • Oracle Exalogic Cloud infrastructure, Infiniband, Exadata, public cloud and private cloud, OpenStack, Oracle Cloud at Customer

  • VMware ESXi, vCenter, Lab Manager, vCloud Director, VMware Horizon View (VDI)

  • Microsoft Hyper-V, KVM, Citrix XenServer, AWS C9

  • Solid State Storage (SSD) ioMemory,, ioTurbine, ioCache, Fusion-io ioDrive, ioControl (Hybrid Storage)

  • Oracle and Microsoft SQL Server

  • LAMP, SOA, Google Firebase Realtime Database on Google Cloud, Google Firebase Firestore

  • Python, Bash shell

  • Swift, iOS

Education and Certification

  • B.S. Biology and Chemistry, minor Philosophy at California State University, Chico

  • VMware Certified Professional, VMware Lab Manager Certified Consultant

  • Certified ScrumMaster (CSM) through the Agile Alliance at Agile Learning Labs

  • Rice University Python 1 & 2