Bruce Bookman | 14855 La Rinconada Drive, Los Gatos, CA | 669-221-9612 | bruce.bookman@gmail.com
Highly Experienced Technical Support Escalation Engineer and Quality Assurance Specialist
Summary
Work History
- Consulting Member of Technical Staff - Software and Hardware Quality Assurance @ Oracle
- Level 3 Technical Support Escalation Engineer @ Fusion-io
- Level 3 Technical Support Engineer @ Abiquo
- Manager, Software Quality Assurance @ Teneros
- Lone Technical Support Engineer @ Membase
- Level 4 Technical Support Escalation Engineer @ VMware
- Lone Technical Support Engineer @ Akimbi Systems
- Lead Technical Support Engineer at SumTotal Systems (Pathlore)
Technology
- Oracle Exalogic Cloud infrastructure, Infiniband, Exadata, public cloud and private cloud, OpenStack
- VMware ESXi, vCenter, Lab Manager, vCloud Director, VMware Horizon View (VDI)
- Microsoft Hyper-V, KVM, Citrix XenServer
- Solid State Storage (SSD) ioMemory, ioCache, Fusion-io ioDrive, ioControl (Hybrid Storage)
- Oracle and Microsoft SQL Server
- LAMP
Education and Certification
B.S. Biology and Chemistry, minor Philosophy at California State University, Chico
VMware Certified Professional, VMware Lab Manager Certified Consultant
Certified ScrumMaster (CSM) through the Agile Alliance at Agile Learning Labs