Bruce Bookman Technical Customer Support Specialist

Delivering Business Results

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Bruce Bookman | 14855 La Rinconada Drive, Los Gatos, CA | 408-874-6412 | bruce.bookman@gmail.com

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Highly Experienced Technical Support Escalation Engineer and Quality Assurance Specialist

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Summary

Work History

  • Consulting Member of Technical Staff - Software and Hardware Quality Assurance @ Oracle
  • Level 3 Technical Support Escalation Engineer @ Fusion-io
  • Level 3 Technical Support Engineer @ Abiquo
  • Manager, Software Quality Assurance @ Teneros
  • Lone Technical Support Engineer @ Membase
  • Level 4 Technical Support Escalation Engineer @ VMware
  • Lone Technical Support Engineer @ Akimbi Systems
  • Lead Technical Support Engineer at SumTotal Systems (Pathlore)

Technology

  • Oracle Exalogic Cloud infrastructure, Infiniband, Exadata, public cloud and private cloud, OpenStack
  • VMware ESXi, vCenter, Lab Manager, vCloud Director, VMware Horizon View (VDI)
  • Microsoft Hyper-V, KVM, Citrix XenServer
  • Solid State Storage (SSD) ioMemory, ioCache, Fusion-io ioDrive, ioControl (Hybrid Storage)
  • Oracle and Microsoft SQL Server
  • LAMP

Education and Certification

  • B.S. Biology and Chemistry, minor Philosophy at California State University, Chico

  • VMware Certified Professional, VMware Lab Manager Certified Consultant

  • Certified ScrumMaster (CSM) through the Agile Alliance at Agile Learning Labs

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